Frequently Asked Questions

 

 

What is the best equipment for my event?

If you're still unsure what you need for your event after looking through our productscontact us so that we may help you with your needs!

 

How does JupiterBounce keep their equipment clean?

We have redefined industry standards and built our reputation onhow clean our units are. We sanitize all of our products before and after each use with a non-toxic cleaner, Simple Green. Our equipment is rotated and replaced as needed to always provide the very best for our customers. 

 

Do you offer a price list?

No, we do not have a price list. Being in the service industry, we need a little more information about your event, for example; location, date, etc., in order to give you the most accurate price. We also offer discounts when customers rent multiple items or book multiple events. If you need specific pricing information, please give us a call and we would be happy to create a free quote for you 561-628-6688!

 

Can you set up at a school or park? 

Yes! If you are hosting the event and have permission to host on the property site of your event, we can set our equipment up anywhere on your site.

 

Do you have insurance? 

Yes. JupiterBounce.com is fully insured and can provide proof of insurance if needed.  If you have more questions on this topic please contact us.

 

How long in advance do I need to reserve?

Reservations are preferred 4-6 weeks in advance but we are happy to take last minute bookings upon availability. JupiterBounce does recommend to all of our clients to book as soon as possible

 

Will anyone from your staff be at the event if we have any questions?

Personal attendants are only available upon request. We will always be on stand-by to assist with any concerns during the time of your event. Contact number: (561) 628-6688

 

How do we pay and do you require a deposit?

A NON-REFUNDABLE deposit is required to secure your product for your event. Upon delivery, the remaining balance is required. Cash, check and credit card are all acceptable forms of payment.  If you choose to pay the remaining balance with a credit card, there is an additional processing fee applied (4%).

 

What happens if there is inclimate weather on the day of my party?

As a South Florida business we understand weather is unpredictable. With that in mind we require 24 hour notice or more to cancel your event without penalty. If you give less than 24 hour notice, we require a payment of 25% of your total order. **Please see more information below under “Cancellation Policy”

 

If we have to cancel, how far in advance is necessary and do we get the deposit back?

All deposits are non-refundable, however, if you have made a deposit and you have to cancel for some reason, contact us! Your deposit may be transferred to any available date at no charge with reasonable notice (Min. 48 hours). The deposit can only be re-used one time. If the second event is canceled an additional deposit is required for any future rental. If this is due to inclement weather, our operators have your safety first in mind and this may result in a time/date change for your event. There are NO refunds of ANY kind once the equipment is delivered or set up and a payment is made. 

 

**Cancellation Policy:

We will collect 25% of the total balance if the customer cancels with less than 48 hours of notice.

We will collect 50% of the total balance if the customer cancels once we arrive.

We will collect 100% of the total balance if the customer cancels after we start setting up the equipment.

 

Do you have a minimum order for delivery?

Yes. In order for us to deliver the equipment to your event, you must spend at least $200 (pre tax and delivery). However, if you spend less than $200, you are welcome to pick up the units from our warehouse and return them the business day after your event!

 

Can a customer pick up a rental item?

Yes. Rental items can be picked up from our warehouse in Jupiter any time Monday-Friday from 10AM to 4PM. Before you leave with your item(s), we will show you how to use the equipment and answer any questions you may have. When picking up your item(s), please bring exact change or a check for the remaining balance.

 

Is there a delivery fee on the rental items?

Most events have a delivery fee that we calculate based on miles from our warehouse in Jupiter, Florida. Please contact us with any questions on how we calculate our delivery fees and to get a free delivery quote for your event!