Frequently Asked Questions

 

 

How long in advance do I need to reserve?

Reservations are preferred at least a week prior to your event to ensure we have the right product for you.  JupiterBounce.com recommends to all of our clients to book as soon as possible.

 

What happens if there is inclimate weather on the day of my party?

We try and monitor the weather prior to your event. If the customer still wants the rental, knowing the weather prediction for the day of your party, no refunds will be provided once the equipment is set up. We do not condone our products being used in inclement weather.

 

Will anyone from your staff be at the event if we have any questions?

Personal attendants are only available upon request.   We will always be on stand-by to assist with any concerns during the time of your event. Contact number: (561) 628-6688

 

How do we pay?

A NON-REFUNDABLE deposit is required to secure your product for your event. Upon delivery, the remainder is required. Cash, check and credit card are all acceptable forms of payment.  If you choose to pay the remaining balance with a credit card there is an additional fee applied.(4%)

 

If we have to cancel, how far in advance is necessary and do we get the deposit back?

All deposits are non-refundable, however, if you have made a deposit and you have to cancel for some reason, contact us! Your deposit may be transferred to any available date at no charge with reasonable notice.(Min. 24 hours) The deposit can only be reused one time . If the second event is canceled an additional deposit is required for any future rental. If this is due to to inclement weather, our operators have your safety first in mind and this may result in a time/date change for your event. There are NO refunds of ANY kind once the equipment is delivered or set up. Once a payment is made there are no refunds.

 

What is the best bounce house for my event?

If you're still unsure what you need for your event after looking through our productscontact us so that we may help you with your needs!

 

Can you set up at a school or park? 

Yes! If you are hosting the event and have permission to host on the property site of your event, we can set our equipment up anywhere on your site.

 

Do you have insurance? 

Yes. JupiterBounce.com is fully insured and can provide proof of insurance if needed.  If you have more questions on this topic please contact us.

 

Do you sanitize the bounce houses or do I have to after my event?

We do all the work, so you get to enjoy it! We sanitize all of our products before and after use with a non-toxic cleaner, Simple Green.